The CRM that aims to fill itself, for Indian businesses.

With AI and without AI

HiveGate works without AI, except the items marked AI only. AI is an option per business, switched on or off at any time.

One extra needs AI: Ask the CRM in plain words. Rule suggestions also come from AI.

AI runs on IT Labs' own AI service.

Same without AI43

• One sign-in with your IT-Labs accountPlanned
• Set up in one questionReady
• Import and export contactsReady
• Help on every screenReady
• Add an enquiry from anywhereReady
• Allowed and blocked sendersReady
• For accounts: bank, tax and payment mail kept apartIn testing
• Mailbox handlers, signatures, changes and removalReady
• Reply from your own mail appIn testing
• Same personReady
• Campaigns by mailIn testing
• Links for posts and adsReady
• Which campaign brought which clientIn testing
• Contacts, companies and deals with a kanban pipelineReady
• One timeline per dealReady
• Tasks and follow-up remindersReady
• Today: what to do nowReady
• Status that follows the conversationReady
• Custom fieldsReady
• GST quotes with a payment QR code (optional)In testing
• Deal values and money totals (optional)In testing
• One page for each clientReady
• Client codesReady
• Ticket reply timesReady
• One problem, one ticketReady
• AI can be switched off per featureReady

  These are the switches themselves.

• Use a guess in one tapReady
• Pipeline, sources, won or lost and response timeReady
• Why deals endReady
• How replies are knownReady
• Telecalling for your teamReady
• One-tap call outcomes and call-backsReady
• Live board and calling reportsReady
• Calling rules, and calls through a phone provider (optional)In testing
• Teams and who sees whatReady
• Works on your phoneReady
• English and HindiIn testing
• API keys for AI appsReady

  For your own AI apps; this does not depend on HiveGate's own AI being on.

• Each business's data kept apartReady
• Export, erasure, removal requests and consentIn testing
• Full decision trail and retention settingsReady
• Where each address came fromReady
• One-click unsubscribeIn testing

Faster with AI (works by hand too)12

• Your company profileIn testing

  With an assistant set up, it fills the profile from your website.

• Mail inbox captureReady

  With AI, the name, company and enquiry details are filled in from the mail; without it, you fill the empty boxes yourself.

• Web form enquiriesReady

  With AI, free text in the form is read to fill the empty boxes; without it, you fill them yourself.

• WhatsApp Business inbox and replies (optional)In testing

  With AI, the enquiry details are filled in from the message; without it, you fill the empty boxes yourself.

• IndiaMART leadsIn testing

  With AI, the enquiry details are filled in from the lead's message; without it, you fill the empty boxes yourself.

• New enquiries list to approve or set asideReady

  With AI, each enquiry arrives filled in, so you mostly just approve; without it, you fill the empty boxes, then approve.

• Support ticketsIn testing

  With AI, the customer details are read from the mail; without it, you add them yourself. Tickets, numbers and marks work the same.

• Simple if-then rules with presets, locked or suggestedReady

  With AI, a 'prepare a reply draft' rule writes the text for you; without it, the draft uses your own or our standard text.

• AI fills in the lead for youIn testing

  Without AI, you type these details in yourself.

• Category, priority and summary for each enquiryIn testing

  With AI, each enquiry is sorted for you; without it, you read each one and sort it yourself, and there is no written summary.

• Suggested owner and stage, applied only when the AI is sureIn testing

  Without AI, you choose the owner and stage yourself, or use if-then rules.

• Reply drafts and deal summariesIn testing

  With AI, a reply is drafted and the daily brief is written for you; without it, you write your own replies and the brief shows plain counts.

Only with AI5

• Ask the CRM in plain wordsIn testing

  Without AI, this is not there; use the lists, filters and reports instead.

• AI answers your customers in your company voiceIn testing

  Without AI, this is not there; your own team answers as today.

• Hands over to a person, and your team sees only what needs themIn testing

  Without AI, this is not there; your own team answers as today.

• Website chat for your siteIn testing

  Without AI, this is not there; your own team answers as today.

• Replies in the customer's language and EnglishPlanned

  Without AI, this is not there; your own team answers as today.